Effective Date: July 1, 2025
At HESEN Automation, we are committed to ensuring safe, timely, and transparent delivery of our industrial marking equipment to our customers around the world.
1. Shipping Scope
We offer worldwide shipping for all products, including inkjet coders, laser marking systems, and related accessories. Shipping terms will be confirmed individually for each order.
2. Shipping Methods
We work with trusted international logistics providers such as DHL, FedEx, UPS, and freight forwarders depending on the shipment size and destination.
- Standard Shipping: Small or portable units
- Freight Shipping: For large or heavy equipment
- EXW / FOB / CIF / DDP: Shipping terms are flexible and can be arranged based on your preference
3. Processing Time
- In-stock products: typically ship within 3–5 business days after payment confirmation
- Custom or made-to-order systems: typically ship within 10–25 business days, depending on product complexity
4. Shipping Costs
Shipping costs are not included in product prices and are quoted separately. Costs depend on package dimensions, weight, delivery location, and shipping terms.
5. Customs & Duties
International customers are responsible for any applicable import duties, taxes, or customs clearance fees unless otherwise agreed (e.g. DDP terms).
6. Order Tracking
Once your order is shipped, we will provide a tracking number or bill of lading (B/L) to help you monitor your shipment status.
7. Shipping Damage or Delay
We take great care in packing and handling, but in case of damage during transit:
- Please inspect goods upon receipt
- Report any visible damage or missing items within 48 hours
- Keep packaging materials for claim support
Delays caused by customs or carriers are outside our direct control, but we will assist you in resolving any issues.
8. Contact Us
For questions regarding shipping or delivery, please contact us:
📧 Email: hesen@aaa-aa.cn